Summary

Systems Administrator with an active Secret clearance and 8+ years working on DoD and FBI projects. University graduate (B.S.) with certifications such as CompTIA Security+, LPI Linux Essentials, and AWS Cloud Practitioner. Experience deploying, maintaining, and troubleshooting diverse computer systems ensuring a robust IT infrastructure.

Work Experience

Red Hat Systems Administrator

Insight Global

September 2023 - Present

Colorado Springs, CO

COSA for the Missile Defense Agency (MDA) maintaining the information systems needed to achieve missile defense objectives for combatant commanders.

Proactively manage RHEL servers to ensure the continuous availability of critical services and applications.
Ensure access to archived data, providing cross-functional teams with insights to develop innovative applications and intelligence to external agencies.
Utilize Confluence as a knowledge base, regularly updating system configuration, procedures, and best practices.
Diagnose and resolve system issues, ensuring minimal downtime and optimizing performance.

System Administrator

Ideal Innovations, Inc.

April 2023 - September 2023

Clarksburg, West Virginia

IT support for the US Army Criminal Investigation Division (CID) Defense Forensic Science Center (DFSC) Biometrics Operations Directorate (BOD) ensuring 24/7 operations enabling users with near real time biometric information.

Implement Security Technical Implementation Guides (STIGs) to ensure DoD infrastructure compliance.
Remediate Tenable Nessus vulnerabilities ensuring a secure IT environment and maintaining compliance.
Configure and maintain a MECM server ensuring timely updates for clients and improving security.
Create and manage Group Policy Objects (GPOs) to enforce security settings and access controls.
Effectively manage Virtual Machine technologies (ESXi, VCenter, VSphere) to optimize resource utilization and ensure high availability.

Desktop Support

June 2022 - April 2023

Promptly resolve requests for assistance for Windows 10, Office 365, VPN, and hardware issues.
Deploy updates and applications to users through Microsoft Endpoint Configuration Manager (MECM).
Manage and maintain Active Directory user accounts, groups, and computers for an organization that includes 400 workstations and 150 local end users.
Execute PowerShell scripts to automate routine troubleshooting fixes and apply updates as necessary.

Program Analyst

6K Systems, Inc.

December 2019 - June 2022

Clarksburg, West Virginia

Examiner for the Federal Bureau of Investigation's National Instant Criminal Background Check System (NICS) Operations Unit (NOU). Performed accurate research and analysis to determine a person’s eligibility to possess firearms per state and federal law.

Outperform production standards at 2.25 transactions per hour – expectations are 1.5 per hour.
Manage significant caseloads, totaling between 75-100 active cases.
Review incident reports and court documentation and evaluate if contents would prohibit firearms possession.

Radio Engineer

United States Air Force

August 2015 - August 2019

Joint Base Andrews, MD / Yokota Air Base, Japan

Install and maintain a variety of communications equipment to support base command and control (C2). HFGCS radio engineer supporting military operations of 13 global stations.

Led 10 airmen in installing 29 vehicle radios which generated mobile C2 for Yokota aircraft refueling unit.
Awarded Cyber Airman of the Month for leading 2 team members and installing 4 LMR packages supporting C3 for 23,000 aircraft missions.
Assited execution of a $2.4 million LMR technical refresh by upgrading 2,500 radios and eliminating 1,000 obsolete devices which boosted radio coverage by 30%.
Performed preventative maintenance and troubleshooting for 42 HF radios and supporting equipment providing 24/7 nuclear communication, command, and control (C3) for WHCA, US Navy 7th Fleet, and 31 DoD agencies.

Jace Hickman